NEED TO KNOW
Frequently Asked Questions
Find answers to the most common questions about our jewellery, orders, shipping, returns and care.
What types of jewellery do you offer?
We offer a carefully curated collection of elegant jewellery and fashion accessories, including necklaces, pendants, earrings, bracelets, rings and statement accessories.
How can I place an order?
Simply browse our collection, select your favourite product, choose the required options if available and click “Add to Cart”. Proceed to checkout and complete your order using the available payment options.
What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout. The available options may include credit cards, debit cards, UPI, net banking and other supported payment methods.
How long will my order take to arrive?
Orders are generally processed within the stated processing time and delivery depends on your location and courier service. You will receive shipping information once your order has been dispatched.
Can I return or exchange my order?
Yes, eligible products may be returned or exchanged according to our return and exchange policy. Please make sure the item is unused, undamaged and in its original packaging.
How should I care for my jewellery?
Keep your jewellery away from water, perfumes, lotions, chemicals and excessive moisture. Store each piece separately in a clean, dry place when not in use to help maintain its appearance and shine.
Is my payment information secure?
Yes. Payments are processed through secure payment infrastructure. We do not directly store your complete payment card details on our website.
How can I contact Mairah?
You can contact our support team through the Contact Us page or using the contact details provided on our website. Our team will be happy to assist you with your questions.